• Flower Delivery North Shore Auckland

    FAQ

  • Flower Delivery North Shore Auckland

    FAQ

DELIVERY

How much does delivery cost?

Regular delivery costs $15 across Auckland.

 

When does Flowerist deliver?

Get in touch with us if you don’t see your desired delivery date and we will do our best to meet your needs.

 

Can I order flowers for a date in the future?

Yes, you can order four weeks in advance. The reason we don’t allow for ordering any further in advance is because it allows us to ensure that every bouquet is as fine and fresh as you’re expecting it to be.

 

Can I order same day delivery?

Yes, we offer same-day delivery for most of our bouquets. The cut off for this is at 12pm (noon). 

 

Why can’t I pick delivery time slots?

This is a feature we hope to introduce in the near-future, but at our current size it is not viable. However if you leave a delivery note in our “delivery instructions” section during check-out, then our florists will do their absolute best to accommodate, though this is not guaranteed.

 

What happens if no one is home?

If the intended recipient isn’t there to receive their bouquet, then we will do our best to ensure they are left with neighbours or in a safe place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient.

 

How will my purchase be packaged?

All our Flowerist bouquets are unique in their own right, and thus this extends to their packaging. However we only use packaging that we would be proud to put our name to. Bouquets are always arranged, and either in a vase, packed with water or an oasis in order to keep the flowers fresh. As standard, a special Flowerist message card will be added to all deliveries.

 

Can I include a personalised message with my order?

Of course! Before the final checkout you’ll be prompted to enter your personal message. This will be written by hand on a luxurious, Flowerist card. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.

 

Who do I contact with any delivery rearrangements or complaints?

All customer queries should be directed to our extremely helpful and friendly customer services team.

PAYMENTS

Do I need to have an account to be able to order?

No, you can checkout as a guest. In the near future, we hope to provide the facility of having an account with us so you don’t have to enter your details every time you order with us.

 

What methods of payment do you accept?

We accept payment with all of the following providers:

– Visa

– Mastercard

– American Express

 

How do I know if my order has been successful?

Once your order has been completed you will see an order confirmation page with all of your order details and a unique order confirmation number. All the information will also be sent directly to the email address associated with your account.

 

Are the credit card details I submit secure?

Flowerist endeavours to always stay up to date with the latest security measures. Credit card payments are processed via Stripe.

 

How do I know if my order has been placed?

Once the bouquet is delivered you’ll get an email notifying you. The associated courier will receive your personalised instructions in the case that no one is home.

Care Instructions

How can I make sure my order stays looking as beautiful as possible, for as long as possible?

On every product page next to the delivery information, there is a tab with care instructions for looking after your bouquet.